• Fairfax, VA, USA
  • Full Time

Desktop Support -Journeyman

Clearance Level: DoD Secret

Desired Education: Bachelor's Degree

Travel Requirements: Less than 10%

Work Location: Joint Base Andrews

Salary Ceiling: $62,494

Requisition #31

Priority: P1


Position Description

KaylaTek has an exciting Desktop Support Journeyman opportunity supporting the recently awarded AFNCR contract. This is a high visibility position supporting a premier Air Force contract as part of the Silver Support Team Cyber Workstation Staff.


Essential Job Functions:

       Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users.

       Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system.

       Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.

       When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.

       Provide IT services for MS Internet Explorer applications, and common system software.

       Provide IT infrastructure after hours & weekend support as necessary.                                         

Basic Qualifications:

       Bachelor's degree in Information Technology, Information Systems, or Computer Science

       Active Secret Clearance

       Experience with DoD Risk Management Framework (RMF). 

       Currently possess DoD IAT Level II certification, Security+CE or higher. 

       Minimum of 4-8 years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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